Terms and Conditions

Company Name: Fusion Traders LLC, USA dba as SutraSecrets

Registered Office: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM, 87110, USA

Support Email: support@sutrasecrets.com

1. Introduction

These Terms and Conditions ("Terms") govern your use of the SutraSecrets website www.sutrasecrets.com, (“Website”) associated applications, content, and purchase of wellness and intimate products (“Products”). These Terms are a legally binding agreement between you (“User”, “you”, “your”) and Fusion Traders LLC dba as SutraSecrets (“Company”, “we”, “us”, or “our”).

By accessing or using our Website, you confirm that you have read, understood, and agreed to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy, Shipping & Returns Policy.

If you do not agree with these Terms, please discontinue use of the Website immediately.

2. Eligibility

You may use the Website only if you are at least 21 years old and capable of entering into legally binding contracts under applicable laws. By using the Website, you warrant that you meet these requirements.

3. Account Registration

To use certain features, you may need to register and create an account. You agree to:

• Provide true, accurate, and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activities under your account

You must notify us immediately of any unauthorized use or breach of security.

4. Product Information & Use

All Products listed on the Website are for personal use only. All Products information and visuals are for general informational purposes and do not constitute medical advice. Products availability is not guaranteed and may vary based on region and demand. While we strive for accuracy, we do not guarantee that Products descriptions, images, pricing, or availability are always current or error-free.

• Descriptions and images are for reference only; colors, packaging, or sizes may vary.
• Products are not to be resold, modified, or used for illegal purposes.
• Company does not provide medical advice. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider for any medical concerns or questions related to Products usage.

5. Pricing, Payment & Taxes

All prices are in INR (unless stated otherwise) and inclusive of applicable Indian taxes.

• Payment methods available at checkout page: Cash on Delivery
• We use third-party processors. We are not responsible for failures or fraud arising from their systems.
• Users are responsible for ensuring legitimate transactions from their own accounts.

6. Shipping & Delivery

We ship across India. Estimated delivery times and shipping fees are detailed in our Shipping Policy. Delays due to weather, courier disruptions, or legal restrictions are beyond our control.

7. Returns, Cancellations & Refunds

Returns are accepted only in accordance with our Returns & Refunds Policy.

• Due to the intimate nature of products, opened or used items are non-returnable.
• Refunds will be issued only for eligible claims and to the original payment method.

8. License and Access

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only. You may not:

• Copy, modify, or distribute Website content
• Reverse-engineer or extract source code
• Use automated systems to access Website data

9. Website Use and User Conduct

You agree not to use the Website for any purpose that:

• Violates any applicable law;
• Is abusive, harmful, defamatory, vulgar, obscene, or discriminatory;
• Infringes any third-party intellectual property or privacy rights;
• Introduces viruses, trojans, malicious scripts, or harmful code;
• Attempts unauthorized access to systems, user data, or restricted areas;
• Utilizes bots, crawlers, or scraping technologies to extract Website data;
• Frames, replicates, or mirrors any part of the Website;
• Uses the Website for advertising or promotional purposes without our consent.

We reserve the right to restrict, suspend, or terminate your access to the Website at our sole discretion. We may also cooperate with law enforcement in case of any violations.

10. Intellectual Property

All content on this Website - including but not limited to text, images, illustrations, photographs, icons, logos, layout, source code, and design elements - is either owned by Fusion Traders LLC dba as SutraSecrets or licensed for use. This content is protected under applicable Indian, U.S., and international copyright, trademark, and intellectual property laws.

You may view and use the Website content for personal, non-commercial purposes only. Any other use - including copying, modifying, distributing, transmitting, reproducing, publishing, licensing, reverse-engineering, or creating derivative works - requires express prior written consent.

Unauthorized use of any content or intellectual property may result in civil or criminal liability. All third-party trademarks appearing on the Website are the property of their respective owners and are used with acknowledgment or under applicable fair use principles.

User-generated content (reviews, feedback) may be used by Fusion Traders LLC dba as SutraSecrets for promotional purposes. By submitting reviews, comments, feedback, or other content to the Website, you grant Company a non-exclusive, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, publish, translate, distribute, and display such content worldwide in any media.

You represent and warrant that:

• You own or have the rights to share the content;
• Your content is not misleading, defamatory, obscene, or unlawful;
• Your submission does not infringe on any third-party rights.

We reserve the right to review, remove, or refuse to publish any user content at our discretion. SutraSecrets assumes no responsibility for user-submitted content.

11. Disclaimer of Medical Liability

• Products are not intended to diagnose, treat, cure, or prevent any disease.
• All information on the Website is for informational purposes only.
• Always consult a qualified healthcare professional for medical concerns.

12. Disclaimers

• The Website and its content are provided "as is" and "as available".
• Company makes no warranties regarding uninterrupted access or accuracy of content.
• Company is not responsible for third-party links, services, or advertisements. The Website may contain links to third-party websites or services. Company does not control or endorse the content, policies, or practices of such third-party sites. We are not liable for any damages, loss of data, or other issues arising from your access or use of third-party websites. You access external links entirely at your own risk.

The Website is provided on an “as-is” and “as-available” basis.

13. Limitation of Liability

To the fullest extent permitted by law, Fusion Traders LLC dba as SutraSecrets will not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Technical issues or service interruptions

14. Indemnification

You agree to indemnify and hold harmless Company, its affiliates, officers, and employees from any claims, liabilities, damages, or costs arising from:

• Your use of the Website or Products
• Violation of these Terms
• Infringement of third-party rights

15. Termination

Fusion Traders LLC dba as SutraSecrets may suspend or terminate your account/access:

• For breach of Terms
• If required by law
• If fraudulent, abusive, or harmful behavior is detected

16. Force Majeure

Fusion Traders LLC dba as SutraSecrets is not liable for any delay or failure in performance due to events beyond reasonable control, including natural disasters, strikes, civil unrest, pandemics, internet outages, or government restrictions.

17. Governing Law & Dispute Resolution

This Agreement shall be governed by and interpreted in accordance with the laws of the United States of America. Any disputes, claims, or controversies arising from or related to the use of the Website shall be subject to the exclusive jurisdiction of the competent courts in the State of New Mexico, United States.

Our operations in India comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We are committed to protecting your rights as a consumer, including transparent Products information, fair pricing, and access to grievance redressal mechanisms. For complaints, contact us at support@sutrasecrets.com

18. Electronic Communications

By using our Website, you consent to receive emails, SMS, and other communications related to your activity on the Website. You may unsubscribe from promotional messages at any time.

19. Modifications

We may update these Terms from time to time. Updated versions will be posted on the Website. Continued use of the Website after such updates constitutes acceptance of the revised Terms.

20. Contact Us

Email: support@sutrasecrets.com
We aim to acknowledge grievances within 24 hours and resolve them within 15 days.